If you need to remake just a part of the product line selected, like only one crown from the previous 3 crowns ordered, follow these steps:
Step 1: Create the remake
Create the remake case as per How to create a remake article
Step 2: Edit Products
Open the Remake Case details
In the basket details section, click on Edit Product Selection
On the next screen, click on the pencil icon next to the product you wish to edit in the basket
On the diagram, unselect the teeth/arch of the items that you are not remaking
Click on the Update button
Step 4: Save Edit
Click on the Save button and return to the Order Details page
Please note:
The system will automatically apply the tag Remake to the case
The system creates a note in the original case with details and remake order ID