If you need to remake an order that was previously dispatched and invoiced, please follow these steps:
Step 1: Access the Orders List
Begin by navigating to the Order List in your system
Step 2: Find Order
Locate the order that you wish to remake, using the search bar and filters at the top of the list
Open the Order Details page
Step 3: Book a remake
Locate the Quick Actions dropdown button and click on it
Select Remake from the dropdown list
In the next screen select the product/products that need to be remade
Select a reason/amount for the remake discount
Add any additional comments, i.e shade change, new impressions, etc.
Step 4: Submit Remake
Create the remake order by clicking Submit Order and Confirm in the next screen
Please note:
The system comes with built-in remake reasons and discount values
If you can't find a specific item on this list, you can also use the Custom Fee feature directly in the basket after submitting the remake